Benefits

1. 24/7 Technical Support
2. Billing
3. Back-Office Management
4. Additional Reasons to Choose GlobalPOPs VoIP

24/7 TECHNICAL SUPPORT

Great customer support is one of the key components to maintaining and growing any business. GlobalPOPs VoIP offers a unique branded Support Center that can provide the Customer Service and Technical Support need to maintain and grow your subscriber base.

GlobalPOPs VoIP’s 24x7x365 state-of-the-art Support Center is completely virtual, giving us the flexibility to operate and monitor our facility from anywhere. The virtual Support Center is extremely reliable as well as scalable ensuring optimal uptime and growth ability.

Our Support Center features Automatic Call Distribution (ACD) Groups, which provides a branded greeting, changeable greeting options, ACD Group Call Reports and more. GlobalPOPs VoIP also provides ACD Group call backs an additional convenient benefit to end-users, which allows customers who may experience wait times the ability to request a place holder and receive a call back.

BILLING

For VoIP providers and resellers, GlobalPOPs VoIP provides automated solutions for all your origination and termination needs. With up to the minute accounting of all calls, DIDs and account status, our award winning VoIP billing platform brings you the confidence and reliability you expect when it comes to billing and up to the minute accounting of all VoIP traffic - ideal for origination and termination.

• Streaming Accounting - Up to the minute accounting and billing information Automated Rate Tables Accurate up to the second (perfect for 1/1, 30/30, 60/60, etc billing)
• Dynamic functionality - EASY online interface to change or update rates/info on the fly Multiple Billing Provisioning Modules
• Support - Hardware and Software - Online and phone support for all VoIP Billing Solutions.
• Unlimited Growth - Handle almost any call volume
• Lower Cost - VoIP Billing based on volume, not set plans per month.

BACK OFFICE MANAGEMENT

• Web Management Tools
  GlobalPOPs VoIP provides the most robust web management tools in the industry. GlobalPOPs VoIP robust Back Office and Trouble Ticketing System make’s managing your account extremely easy. Whether you want to report a trouble ticket, view invoices, analyze CDR’s or simply check accounting data you can do so with our web management tools. GlobalPOPs VoIP has aligned these web management tools with our 24x7 Support Center creating superior service and communication.

  Many reports, functions and information are available through our back-end system. We provide real-time statistics on usage, customers, accounting, services and much more. Easily create sub-accounts, limited access users, manage customers and control company contacts. Our back office is designed with resellers in mind and is extremely flexible.

• Ticket System
  GlobalPOPs VoIP has developed its own ticket system from the input of our vendors, customers and staff. The GlobalPOPs VoIP ticket system is the optimal communication tool for reporting issues, maintenance and outages. Our unique one of a kind ticket system automatically alerts pre-set contacts, via email, when a new ticket is submitted, a ticket is updated, a ticket is closed or for scheduled maintenance. GlobalPOPs VoIP support center is available 24x7x365 to address all ticket issues.

ADDITONAL REASONS TO CHOOSE GLOBALPOPS VOIP

Reasons to choose GlobalPOPs VoIP:

• Competitive Pricing
• One Network at One Price
• No Hidden Fees
• North America DID & POP Coverage
• Flexible Billing Packages
• Low-Cost Market Entry
• Expand to a Nationwide Presence with DID's & POP’s in Local Markets
• Reduce equipment and network infrastructure overhead costs.
• Experienced technical personnel.